Frequently asked questions

New, open-box surplus, surplus in our packaging and refurbished. Check the listing for the exact condition and included accessories.

Send the full part number and revision. We can check legacy stock, sourcing and possible alternatives.

Share a nameplate or cabinet photo, machine details and symptoms. Our team can help narrow down the part or next diagnostic step.

Text your part number to (800) 450-2561. After-hours responses depend on team availability.

Choose your country on our International page, or ask sales to confirm delivery options for your destination.

Same-day shipping on in-stock IAC items ordered by 4:00 PM Eastern, Monday to Friday. Factory-new authorized-brand items ship per the manufacturer's lead time. Confirm the dispatch date on your quote or order, and request a confirmed cutoff for time-sensitive shipments.

Most products carry IAC's own 2-year warranty. Altech, Benshaw, Dobot, Encoder Products, Fuji Electric, Hengst, Invertek, LS Electric, Maple Systems, Toshiba and WERMA ship factory-new with the manufacturer's warranty instead. See the brand table on our Warranty Terms page. For a claim, email service@iac.us.com with your receipt, order reference, part number and fault details; request an RMA before shipping.

Request an RMA before shipping and keep your receipt. Eligibility is subject to your order and sales terms; authorized returns may incur the stated 25% restocking fee. Follow the return instructions and the one-week window after RMA completion.

Cards are accepted online. Contact sales to arrange wire transfer, PayPal or a NET 30 application.

Send quantities and any recurring requirement to sales for a quote.