Get the details you need to choose, source, and receive your replacement.
How Do I Find the Right Encoder Configuration?
An Encoder Products Co. part number encodes the entire build — bore or shaft size, resolution in cycles per revolution, output type, mounting style, connector, cable length, sealing and temperature range. Two encoders from the same model family can differ in all of those. The fastest way to find a drop-in replacement is to read the full part number off the label on your existing unit and search that number directly. Every listing shows the complete specification and links the manufacturer datasheet, so you can confirm the match before ordering.
How Do I Request a Quote for Encoder Products Co. Parts?
After you have located the parts you want, requesting a quote is easy. Click the "Request Quote" button and fill out the details on our quote form. If you make your request during business hours, we will typically respond within minutes. If you want to get a quote on more than one product, call us at 1-877-PARTS-57 (727-8757) or email us at sales@industrialautomationco.com to receive a full quote and discuss shipping options.
What Does “Configured to Spec” Mean on Some Encoder Listings?
A small number of EPC encoders are built to a specification drawing rather than to the standard catalog options. On those parts, details such as housing style, mounting, connector or frequency response are set by the spec reference rather than by the part number itself. Those listings are marked “Configured to Spec” and are quoted rather than sold from stock, so we can confirm the exact build and lead time with you before the order is placed.
What Is the Difference Between Line Driver, Push-Pull and Open-Collector Outputs?
The output stage determines how the encoder drives its signal to your controller. A differential line driver (RS422-compatible) sends complementary signal pairs and is the most resistant to electrical noise over long cable runs, which is why it is the common choice on servo and machine tool feedback. Push-pull and open-collector outputs are single-ended and suited to shorter runs into a PLC input. The output type must match what your drive or controller expects, so check it against the existing unit rather than assuming it carries across a model family.
How Long Until I Receive My Encoder?
Every Encoder Products Co. encoder we list is built new by EPC to the exact part number you order, so it is not held on the shelf. EPC builds these configurations in 6–10 days, and transit time is added on top depending on the shipping method you choose. We confirm the ship date with your quote, and expedited shipping can be arranged once the unit is built. Contact us to discuss delivery options.
How Do I Place an Order for Encoder Products Co. Parts?
The easiest way for first-time customers to order industrial automation products is to call us at 1-877-PARTS-57 and speak with a representative. For return customers, you can send purchase orders via email. We accept wire transfers and all major credit cards.
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